Effective from: 01.07.2025
1. GENERAL PROVISIONS
1.1. These Terms of Service define the rules for using the FormDig platform available at formdig.com (hereinafter referred to as the "Platform" or "FormDig").
1.2. The owner and operator of the Platform is JohnCube Sp. z o.o., with its registered office in Rybnik, ul. Św. Józefa 13, registered under KRS number 0000791161, VAT ID: PL6423217738 (hereinafter referred to as the "Service Provider").
1.3. The Platform provides services for monitoring web forms, analyzing their performance, and notifying users about errors and technical issues.
2. DEFINITIONS
2.1. User – any natural person, legal person, or organizational unit without legal personality using the Platform.
2.2. Account – the User's individual profile on the Platform enabling access to FormDig functionalities.
2.3. Monitoring Script – code provided by FormDig, which the User installs on their website to monitor forms.
2.4. Monitored Website – the User's website on which the FormDig monitoring script is installed.
3. TERMS OF USE
3.1. Using the Platform requires acceptance of these Terms of Service and the Privacy Policy.
3.2. The User agrees to:
• Provide true and up-to-date information during registration
• Keep their Account login credentials confidential
• Use the Platform in compliance with the law and these Terms
• Not misuse Platform resources
3.3. The User is prohibited from:
• Sharing Account credentials with third parties
• Taking actions that may disrupt the Platform's operation
• Using the Platform for unlawful purposes
• Copying, modifying, or decompiling Platform components
4. REGISTRATION AND ACCOUNT
4.1. Registration on the Platform is voluntary and free during the trial period.
4.2. Only adults or individuals acting on behalf of business entities may register.
4.3. The User may delete their Account at any time by contacting customer support.
5. PROVIDED SERVICES
5.1. FormDig provides the following services:
• Monitoring the operation of online forms
• Notifications about form errors and failures
• Analytics on form completion and conversion rates
• Identifying form abandonment points
• Reports and optimization recommendations
5.2. Services are provided in a SaaS (Software as a Service) model via the Internet.
5.3. The Service Provider reserves the right to modify Platform functionalities after prior notification to Users.
6. INSTALLATION AND CONFIGURATION
6.1. The User installs the monitoring script provided by FormDig on their website.
6.2. The User is responsible for proper installation and configuration of the script.
6.3. FormDig provides technical documentation and support for installation.
7. DATA PROCESSING
7.1. FormDig processes data in accordance with applicable data protection laws, particularly the GDPR.
7.2. Detailed information on data processing is provided in the Privacy Policy.
8. PAYMENTS AND BILLING
8.1. Details of pricing plans are available at formdig.com.
8.2. Payments are made in advance for the billing period.
8.3. In the event of a payment delay, the Service Provider may suspend access to the Platform after notifying the User.
8.4. The User may change their plan or cancel paid services at any time.
9. PLATFORM AVAILABILITY
9.1. The Service Provider aims to ensure maximum Platform availability but does not guarantee uninterrupted operation.
9.2. Planned maintenance breaks will be communicated in advance.
9.3. The Service Provider is not liable for disruptions beyond its control.
10. LIABILITY
10.1. The Service Provider is liable for the services provided in accordance with applicable law.
10.2. The Service Provider's liability is limited to the amount of fees paid by the User during the relevant billing period.
10.3. The Service Provider is not liable for:
• Data loss resulting from User actions
• Losses due to incorrect use of the Platform
• Technical issues on the User’s side
11. INTELLECTUAL PROPERTY
11.1. All rights to the FormDig Platform belong to the Service Provider.
11.2. The User is granted a non-exclusive license to use the Platform in accordance with these Terms.
11.3. Data and reports generated by the Platform remain the property of the User.
12. TERMINATION OF THE AGREEMENT
12.1. The User may terminate the agreement at any time by deleting their Account.
12.2. The Service Provider may terminate the agreement in case of a User's violation of the Terms, after prior notice to cease the violation.
12.3. Upon termination, access to the Platform is immediately revoked.
13. AMENDMENTS TO THE TERMS
13.1. The Service Provider may amend these Terms of Service.
13.2. Users will be informed of any changes at least 14 days in advance.
13.3. Lack of objection within 14 days constitutes acceptance of the changes.
14. COMPLAINTS AND SUPPORT
14.1. Complaints may be submitted via email to support@formdig.com or through the contact form.
14.2. Complaints will be reviewed within 14 business days.
14.3. Technical support is available during business hours.
15. FINAL PROVISIONS
15.1. For matters not covered by these Terms, the provisions of Polish law shall apply.
15.2. Any disputes will be settled by the court having jurisdiction over the Service Provider’s registered office.
15.3. If any provision of these Terms is found to be invalid, the remaining provisions shall remain in full force and effect.
15.4. These Terms of Service come into force on 01.07.2025.